Chile ES - EN


Country Selection

Country Selector

How can we help you?.

These are some of our Frequently Asked Questions (English)

Once your account is activated, you must uncheck the ‘test mode’ option in your administrative module – then you can start receiving real transactions through your PayU account.

Enter your Admin , click on the ‘Settings’ option, then ‘Account Settings’ tab. You will find the checkbox to clear transactions in test mode. here

You can find the instructions to configure the URL of the response page on the Developers websit here

It is possible that a communication problem with the financial entities has occurred and the transaction is in a pending or error status, despite the fact the money has been deducted.

Please send a copy of your statement showing the amount was deducted to sac [at] to make the adjustment in our system and request that the financial entity maes the change.
The refund of the money can take as long as 30 business days, depending of the payment method that you used.

The signature is a variable used to validate payments made through the platform, ensuring their authenticity. It is a character string, to which the MD5 or SHA algorithm is applied to encrypt it. The chain is composed as follows: 


For more information visit our developers site.

With PayU, you can create two types of reports of your sales.

  1. To create a report of your sales including movements or account balance and statementof the transactions (including commissions and fees charged by PayU), enter the Administrative Module and select the “accounts” tab and the option “statement”.
  2. To generate reports of all the transactions you have received, enter the Administrative Module and select the “reports” tab. Then select the option of “transactions” and select the time frame you want to include in your report.

What kind of answer are you looking for?

  • Integration process with PayU
    Integration with PayU
  • Information for who has started with PayU
    New to PayU
  • Information about of PayU administrative module
    My account
  • Transfers and reports of you PayU account
    Transfers and reports
  • Users that has bought using the PayU payments platform
    I am a consumer

Still cannot find an answer?

If you would like to speak with us, call us to:
(+562) 258-13949